Voice Agents Account Deletion

Your right to erasure

Under Article 17 of the EU General Data Protection Regulation (GDPR), you have the right to request the erasure of your personal data. This page explains how to permanently delete your entire Voice Agents account — the product developed by Scriptia Labs — and everything associated with it, including call recordings and transcripts. To delete only specific data instead, see our Data Deletion page.

How to request account deletion

To permanently delete your Voice Agents account, email [email protected] from the email address associated with your account. Use the subject line "Voice Agents account deletion request" and state that you want your account and all associated data erased.

This is the same channel used for data deletion requests — the difference is that account deletion removes your entire account rather than only selected data.

Verifying your request

To protect your account, we only act on deletion requests we can verify. Please send your request from the email address registered to your Voice Agents account. If we cannot confirm that the request comes from the account holder, we may ask for additional confirmation before proceeding.

What is deleted

Deleting your account permanently removes your account and business details, call recordings, conversation transcripts, appointment and lead records, agent configuration, preferences, and any other personal data linked to your account. Once deletion is complete, this data cannot be recovered.

What we may retain

We may retain a limited amount of information where the law requires it — for example, billing records required by tax rules — or where it is necessary for legitimate purposes such as security, fraud prevention, or resolving disputes. Any retained data is kept only for as long as the applicable legal retention period requires — typically no more than 90 days after your request, unless a specific legal obligation requires longer — and is not used for any other purpose.

Response timeline

We aim to complete verified account deletion requests within 30 days, and in any case within one month of receiving your request, as required by the GDPR. If your request is particularly complex, we may extend this by up to two further months and will let you know if that happens.

Your other rights

Beyond erasure, the GDPR also gives you the right to access, rectify, restrict, and port your personal data, and to object to certain processing. To exercise any of these rights, contact us at [email protected].

If you believe we have not handled your personal data properly, you also have the right to lodge a complaint with your local data protection supervisory authority.