Hookio Contact

Support

For help using Hookio, including anything that is not working, write to [email protected]. Telling us your device, your OS version, and what you were doing when it went wrong gets you a useful answer in one reply instead of three.

If it is about a specific pattern, telling us the row number and the two counts the app showed you is usually enough for us to reproduce it.

Privacy

For questions about your data, or to exercise a right described in our Privacy Policy, write to [email protected]. To delete your account or your data, our Data Deletion page is faster, and the deletion control is inside the app under Settings.

Security

To report a security problem, write to [email protected] with enough detail to reproduce it. We will acknowledge it, keep you informed, and we will not pursue anyone who reports a genuine issue in good faith and does not exploit it.

Business

For partnership or business enquiries, write to [email protected].

Legal

For legal notices, including anything about our Terms of Use, write to [email protected].

Hookio is published by Idion, Roc Boronat, 138, 08018, Barcelona, Spain.

Response time

We aim to respond within a few business days. Where a law sets a deadline for a request, such as a data access or deletion request, we answer within that deadline.

Languages

We can help in English, Spanish, and Catalan.