Nailio Data Deletion

How to ask

You can delete your data from inside Nailio, in Settings. That is the fastest route and it needs nothing from us.

If you cannot reach the app, write to [email protected] from the address on the account, saying whether you want everything deleted or only part of it.

What deletion removes

Deleting removes your account record, your email address, your interview profile, any job description you pasted, your mock interviews and the transcripts and scores of every answer in them, your Coach chat, and the anonymous usage events tied to your account. Once it is done we cannot recover any of it, and we cannot restore it if you sign up again with the same address.

Your audio recordings are not part of this list because they were never stored: a recording is analysed in flight and discarded, so there is nothing of your voice left to delete.

Deleting part of it

You can delete individual items without closing your account: removing one mock interview or one answer leaves everything else in place. Closing the account removes all of it.

If you only want to stop paying for Nailio and keep your history, cancelling a subscription is enough on its own and does not delete anything.

What we may keep

We may keep a limited amount of information after deletion where the law requires it, for example records of a transaction that tax law obliges us to hold. Payments are processed by the Apple App Store or Google Play, so purchase records also sit with them under their own retention rules, and deleting your Nailio account does not reach those.

Anything we keep is kept only for that purpose and for no longer than necessary.

How long it takes

In-app deletion happens immediately. An emailed request is acknowledged within a few business days and completed within the timeframe the law where you live requires, and in any case within a reasonable time. We will tell you when it is done.