Accento AI Policy

How Accento uses AI

Accento uses Google Gemini to generate feedback on your spoken English. The model runs on our servers, never on your device, and our access key is never included in the app. What you submit is sent for the sole purpose of producing your result.

The model is given a specific brief. It is told it is an English-speaking coach, and the whole of its instruction is about spoken English: pronunciation, fluency, grammar and vocabulary, coached at your level. That brief is what keeps it on subject.

It is not a general assistant, and it is not a substitute for one. Accento has no browser, so the model cannot look anything up, and nothing it writes reaches anyone but you. If you ask the Coach something outside English practice, treat the answer as what it is: a coaching model talking outside the job it was written for.

Informational only

Everything the AI produces is informational. It is a starting point for your own judgement, not a verdict and not professional advice. If a result matters to a decision with real consequences, check it against a person who knows your situation.

You stay in charge

You stay in charge. Accento suggests, and you decide what to do about it. We do not use AI to take actions on your behalf, and there is no step in the app where a model's output is applied without you seeing it.

Automated decision-making

The feedback Accento generates does not produce legal effects or similarly significantly affect you, and we do not use it to profile you beyond producing the feedback itself. Nothing in the app scores you for a purpose outside the app.

What it gets wrong

AI-generated feedback can be wrong, incomplete, or confidently mistaken. It can miss context that is obvious to you. It reflects patterns in the data the model was trained on, which do not represent everyone equally. Two runs on the same input can differ.

We would rather say this plainly than let a confident tone imply a reliability the technology does not have.

Transcription

When you record an answer, it is transcribed automatically before it is analysed. Transcription is imperfect: accents, background noise, and unusual vocabulary all reduce accuracy, and the analysis inherits any error the transcript introduced. The transcript is shown to you alongside the feedback so you can see what the model actually heard.

This matters more in Accento than in most apps, because the accent the transcriber finds hardest is often exactly the one you are practising.

Privacy

What you submit is sent to the model provider only to generate your result. It is not used to train their systems, and we do not send your email address or account identifiers with it. Your recording is discarded after it is analysed and is never stored. Our Privacy Policy describes what we keep afterwards and for how long.

What we do not claim

We do not claim that Accento is an expert, that it replaces a professional, or that its results are guaranteed. It is a practice and feedback tool, and it is useful in proportion to how honestly it is described.

Changes over time

We change the prompts and the models behind Accento as better ones become available, which means results can shift over time. Where a change materially alters what the app tells you, we will say so in the app rather than let it change silently.